Complete step-by-step guide to safely updating your Uphold account information with security best practices and troubleshooting tips
🚀 Start Updating NowMaintaining accurate personal information on your Uphold account is crucial for security, regulatory compliance, and uninterrupted service access. Whether you've moved, changed your phone number, or need to correct initial registration errors, this comprehensive guide covers everything about updating personal details on Uphold.
Understanding which Uphold personal information you can modify helps you plan updates effectively and know what documentation you might need:
Follow this detailed process to update your Uphold account details safely and efficiently:
Desktop: Visit uphold.com and sign in with your credentials
Mobile: Open the Uphold app and log in
Security Check: Ensure your account is fully verified before updating sensitive information
Desktop: Click your profile icon → Settings → Profile
Mobile: Tap Menu → Settings → Profile
Quick Access: Look for "Account Settings" or "Personal Information" sections
Choose the specific section containing the information you want to update. Common categories include:
Accuracy is Key: Ensure all details match your official documents
Double-Check: Review information before saving
Format Properly: Use correct formats for phone numbers, addresses, etc.
Email Changes: Check your inbox for verification link
Phone Updates: Enter SMS verification code
Document Updates: Upload required supporting documents
Final Confirmation: Save changes and confirm update completion
Your email address is crucial for account security and notifications. Here's how to change your Uphold email address safely:
Navigate to Account Settings → Contact Information → Email Address
Input your new email address and ensure it's spelled correctly
Check your new email inbox for verification link and click it
Your old email remains active until new email verification is complete
Phone numbers are essential for two-factor authentication and account recovery. To update your phone number:
Update Process:
Address updates are important for regulatory compliance and service availability. The process is straightforward:
Legal name changes require special attention and documentation. This process involves:
Understanding when Uphold account updates trigger additional verification helps you prepare properly:
Required for: Name changes, citizenship updates
Documents: Government-issued photo ID (passport, driver's license, national ID card)
Required for: Address changes, especially international moves
Documents: Utility bills, bank statements, lease agreements (dated within 90 days)
Required for: Legal name changes
Documents: Marriage certificates, divorce decrees, court orders, legal name change documents
May include: Phone verification calls, video conferences with support, additional identity questions
If you notice unauthorized changes to your Uphold account, take immediate action:
Problem: System won't accept new changes
Solution: Wait for current verification processes to complete. Multiple pending changes can cause system conflicts and delays.
Problem: Uploaded documents are rejected
Solution: Ensure documents are:
Problem: "Phone number already registered" error
Solution: Contact Uphold support if you previously used this number with another account or if you believe there's an error.
Problem: Not receiving SMS verification codes
Solutions:
Contact customer support for:
✅ Remember: Keep your information current to maintain account security and regulatory compliance. Simple updates are instant, while complex changes requiring verification may take 1-3 business days. Always have supporting documents ready for name or citizenship changes.
🎯 Best Practice: Update information during business hours when support is most responsive, and avoid making changes right before important transactions.
Answer: Simple updates like address or phone number changes are typically processed immediately after verification. Complex changes requiring document review (legal name, citizenship) may take 1-3 business days. Email changes are instant once you click the verification link.
Answer: Yes, but legal name changes require contacting customer support and providing appropriate legal documentation such as marriage certificates, divorce decrees, or court-ordered name change documents. You'll also need updated government-issued ID.
Answer: Contact Uphold support as soon as possible with the correct information and supporting documents. It's much easier to correct registration errors early in the account lifecycle rather than after full verification is complete.
Answer: Generally no, routine updates won't affect your trading or transaction limits. However, significant changes may trigger additional verification that could temporarily restrict some features until the verification process is complete.
Answer: Citizenship changes are complex and typically require contacting support with appropriate documentation like naturalization certificates or passports. Some changes may affect available services based on regulatory requirements in different jurisdictions.
Answer: It depends on the scope of changes. Minor updates like address changes usually don't require full re-verification. However, significant changes to identity information may trigger additional verification steps to maintain account security.
Answer: You'll receive specific feedback about why documents were rejected. Common issues include poor image quality, expired documents, or information mismatches. Resubmit with corrected documents or contact support for clarification.
Answer: While technically possible, it's recommended to update information categories separately to avoid verification conflicts. Update contact information first, then identity details, followed by security settings.
Updating your personal details on Uphold is a critical aspect of account management that ensures security, regulatory compliance, and uninterrupted access to services. Most updates are straightforward and process immediately, while complex changes involving identity verification may require additional time and documentation.
By following this comprehensive guide and implementing the security best practices outlined, you can confidently manage your Uphold account information while maintaining the highest levels of security and compliance.
Remember that keeping your Uphold personal information current not only protects your account but also ensures you continue to meet evolving regulatory requirements and maintain access to all platform features and services.