Close Your Uphold Account
Complete Step-by-Step Guide for 2025
Complete guide to safely closing your Uphold account and protecting your data
If you're asking "How do I close my Uphold account?", this comprehensive guide provides everything you need to know about safely and permanently closing your Uphold account. Whether you're switching to another platform, no longer using cryptocurrency, or have privacy concerns, we'll walk you through the entire process.
Uphold account closure is a permanent action that requires careful preparation. Unlike simply deactivating social media accounts, closing financial accounts involves specific regulatory and security requirements that must be followed precisely.
Before you delete your Uphold account, ensure you have copies of:
The most critical step is ensuring your account has a zero balance. To close your account, you must have a zero balance. Please withdraw your funds before attempting to close your account.
Go to (::) > Settings > Profile > Close account. This pathway takes you directly to Uphold's official account closure interface.
Follow the on-screen instructions to submit your account closure request. You'll need to confirm your identity and provide a reason for closure.
If you don't have access to your account, please contact us through Uphold's customer support channels.
Before you can close your Uphold account, all assets must be withdrawn or converted to withdrawable formats. This includes:
US customers can withdraw funds via ACH transfers, with both standard (free) and instant (fee-based) options available depending on your bank's capabilities.
International withdrawal options vary by country and may include wire transfers, local banking systems, or cryptocurrency withdrawals to external wallets.
At Uphold, our philosophy is to retain as little customer data for as short a time as possible, and we endeavor to action any data deletion request as swiftly as we can.
When you delete your Uphold account, the following information is removed:
As a financial institution, there are, however, certain regulatory requirements that may require Uphold to retain some information:
If you're taking a break from cryptocurrency trading, consider simply stopping activity rather than closing your account. You can always reactivate later.
Withdraw most funds but keep a small balance to maintain account access. This preserves your transaction history and account status.
If privacy or communication concerns are driving your decision, you can modify notification preferences and privacy settings without closing your account.
Many issues that lead to account closure desires can be resolved through customer support. Consider reaching out before making the permanent decision to close.
You lose immediate access to your account dashboard, mobile app, and all Uphold services.
Any Uphold debit cards linked to your account are immediately deactivated and cannot be used for purchases.
Any third-party applications or services using Uphold's API with your account credentials lose access.
You'll stop receiving emails, notifications, and other communications from Uphold.
Solution: If you can't access your account to initiate closure, contact Uphold customer support directly with your account information and identity verification.
Solution: Contact support if 2FA issues prevent account access. Have backup codes or recovery information ready.
Solution: Wait for all pending transactions to complete before attempting account closure. This may take 1-5 business days depending on transaction type.
Solution: Some assets may have minimum withdrawal amounts. Convert small balances to assets that can be fully withdrawn or spent via debit card.
Solution: Provide current identification documents if your account requires re-verification before closure.
Account closure typically takes 1-3 business days once all requirements are met, including zero balance and completion of the closure request.
No, account closure is permanent. If you want to use Uphold services again, you'll need to create a new account and complete verification from scratch.
You lose access to transaction history through the platform. Download and save all important records before closing your account.
Uphold deletes personal data where legally possible, but may retain certain records for regulatory compliance as required by financial service regulations.
No, all transactions must be completed and your account must have a zero balance before closure can be processed.
Uphold debit cards are immediately deactivated upon account closure and cannot be used for any transactions.
No, there are no fees charged by Uphold for closing your account, though you may incur standard withdrawal fees when removing funds.
Contact Uphold customer support directly with alternative identification methods. They can help verify your identity and process the closure request.
Yes, the account closure option is available through both the web platform and mobile app under Settings > Profile > Close account.
Closing your Uphold account is a significant decision that requires careful preparation and consideration of alternatives. By following this comprehensive guide, you can ensure the process is completed safely and completely.
Remember that account closure is permanent and irreversible. Take time to download important documents, withdraw all funds, and consider whether alternatives like temporary deactivation might better serve your needs.
If you're certain about closing your Uphold account, ensure you've completed all withdrawal requirements and follow the official process through your account settings or customer support. The closure process is designed to protect your interests and comply with financial regulations.